Seconds & pixels

"This is our last dance. This is ourselves. Under pressure."

Tag / amazon

No film for you!

I’ve previously blogged about how bad the “legal” options for getting videos online really are when it comes to availability and ease of use, in comparison to illegally downloading torrents. The Oatmeal noticed that as well and there’s a great comic as usual to argue that point.    

The 1% of the experience

Since everyone loves talking about things in 1% and 99% nowadays, I’ll talk to you about the 1% of the [user/client] experience. It’s that little bit of the experience which can ruin everything, even if the other 99% is perfect. Case study: online shopping. I started really experiencing online shopping when I went to the […]

Customer service

Clearly the regular posting is off to a slow start, but I swear I am trying, haha 🙂 So here’s a short note about customer service (and I guess it’s also about LEGAL MP3 downloads). Now, given that the price difference between the regular disc and the MP3 album is often small and that I […]